Terms of Service
Please read these terms before commissioning me. By paying a deposit or otherwise confirming your commission, you agree to the terms below.
Last updated: September 17, 2026
Before You Commission
Have a question about how a term applies to your idea? Contact me before paying a deposit.
Ask a question- 01
Age requirements
You must be at least 18 years old, or have permission from a parent or guardian, to commission me through Little Kitty Atelier.
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Quotes & pricing
All prices and quotes are in USD. Your final quote depends on the design, materials, markings, accessories, complexity, and shipping destination. A quote may change if you change the requested work before paying the deposit.
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Deposits
I require a deposit before I reserve your place in my queue or begin work. Your invoice or written quote will state the deposit amount.
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When a deposit becomes nonrefundable
Your deposit becomes nonrefundable once I order project-specific materials, begin patterning, or start construction. Before that point, contact me as soon as possible if you need to cancel.
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Payment deadlines
For direct orders, I primarily accept PayPal Goods & Services. Any applicable payment-processing costs are reflected in the final quoted price rather than added as a separate PayPal surcharge. Payments are due by the date shown on your invoice or agreed to in writing. I won’t ship a commission until the full balance has been paid.
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Queue & estimated turnaround
Turnaround estimates begin after I receive your deposit and all required references. They are estimates, not guaranteed completion dates. You can follow my current workload on my public Trello queue.
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Hard deadlines & event dates
Tell me about a firm event date before paying a deposit. I’ll confirm whether I can reasonably meet it, but shipping delays and unexpected circumstances can still occur.
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Design changes
Small changes may be possible during construction. Major changes, new accessories, or a different design after work begins may cost extra and extend the turnaround time.
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Progress photos & approval
I’ll send progress photos at appropriate stages. Please review them promptly and mention small corrections before giving approval, because changes may not be possible after the next construction stage.
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Handmade variations
I make every piece by hand, so small variations in shape, markings, fur direction, airbrushing, and placement are normal. These variations aren’t considered defects.
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Customer communication
Please provide a reliable way to contact you and respond when I need approval or information. You’re welcome to ask for an update, but repeated daily messages can slow down studio work.
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Abandoned commissions
If I can’t reach you for an extended period, I may pause your commission. After reasonable written notice, an unpaid or unresponsive commission may be treated as abandoned and any completed work or purchased materials may not be refundable.
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Customer cancellations
You may request a cancellation at any time. Refunds depend on how much work is complete and which materials have already been purchased; nonrefundable deposits remain nonrefundable.
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Cancellations by me
If I need to cancel a commission, I’ll explain the situation and refund payments for work and materials that haven’t already been completed or purchased.
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Shipping
I package finished work carefully and provide tracking when available. Shipping estimates are controlled by the carrier and begin after the package is accepted, not when a label is created.
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Incorrect addresses
You’re responsible for providing a complete and accurate shipping address before I mail your order. Any reshipping cost caused by an incorrect address is the customer’s responsibility.
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Lost or damaged packages
If tracking shows a package is lost or your order arrives damaged, contact me promptly with photos of the item and packaging. I’ll help with the carrier claim and discuss the available repair, replacement, or refund options based on the situation.
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International customs & taxes
International customers are responsible for customs fees, import taxes, VAT, and any other charges required by their country. I can’t mark an order as a gift or change its declared value.
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Refunds & returns
Because commissions are custom-made, I don’t accept returns for change of mind. If something is wrong with your order, contact me so I can review the issue and find a fair solution.
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Repairs
Repair requests are considered case by case. Whether a repair is free or paid depends on the cause, the age and condition of the piece, and the materials needed.
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Normal wear & tear
Fur, airbrushing, accessories, elastic, and other materials naturally show wear over time. Damage from heavy use, improper storage, pets, moisture, heat, or cleaning isn’t considered a construction defect.
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Care
Handle your commission gently, store it in a cool and dry place, and keep it away from heat and pets. Spot clean only, brush fur carefully, and allow damp areas to air dry completely.
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Character ownership
You confirm that you own the character or have permission to commission work based on it. A commission doesn’t transfer ownership of another person’s character, artwork, or design.
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Works in progress & finished work
Unless you expressly ask me not to, I will generally photograph and post works in progress, progress videos, and finished commission photos to my social media, website, portfolio, and shop listings. You may request privacy or delayed posting at any time before the content is shared, including for gifts, events, or character reveals. I will credit or tag the customer and character owner whenever possible using the information you provide.
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Reselling commissioned pieces
You may resell the physical item you purchased, but you may not claim that you made it or use my photos as your own. Character and artwork rights remain with their respective owners.
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Right to refuse or cancel
I may refuse or cancel a commission involving unsafe conduct, harassment, illegal content, repeated nonpayment, or a request I’m not comfortable making.